Refund Policy


Inspire Broadband Refund Policy

At Inspire Broadband, we strive to provide you with high-quality services. Your satisfaction is our priority, and we understand that situations may arise where a refund is necessary. This Refund Policy outlines the conditions under which you may be eligible for a refund.

Refund Eligibility

To be eligible for a refund, you must meet the following criteria:

  • The request for a refund must be made within [X] days of the initial purchase or activation of the service.
  • The service must not have been used excessively or in violation of our Terms of Service.
  • Your account must be in good standing without any outstanding balances or overdue payments.

Refund Process

To initiate the refund process, please follow these steps:

  1. Contact our customer support team at [email protected] within the specified refund period.
  2. Provide details about your purchase, including the date of purchase, invoice number, and a brief explanation of the reason for the refund.
  3. Our support team will review your request and, if eligible, guide you through the remaining steps of the refund process.
  4. Refunds will be processed using the original payment method within [X] business days.

Non-Refundable Items

Certain items and services are non-refundable. These include:

  • Products or services that have been used or consumed.
  • One-time setup fees or activation charges.
  • Refunds requested outside of the specified refund period.

Service Cancellations

If you wish to cancel a recurring subscription service, please ensure that you cancel before the next billing cycle to avoid additional charges. Refunds for subscription services are generally not provided for the current billing period but may be considered for future periods.

Contact Us

If you have any questions, concerns, or requests regarding our Refund Policy, please contact us at [email protected]. Our customer support team is available to assist you and provide clarification on any refund-related matters.

Changes to this Refund Policy

We reserve the right to update and modify our Refund Policy. Any changes will be posted on this page, and it is your responsibility to review this policy periodically. Continued use of our services after any changes implies your acceptance of the updated policy.

Thank you for choosing Inspire Broadband. We appreciate your trust in our services, and we are committed to ensuring a positive experience for all our users.